Cancellation Policy

Cancel Before Dispatch.

Cancellation Policy

Orders move quickly through our fulfilment flow. This policy explains when cancellation is possible and how refunds are handled.

Cancellation Before Dispatch

You may cancel free of charge before the order is shipped.
Email support@uniwelco.in with your Order ID as soon as possible.
Cancellation or address change requests should be raised within 12 hours of placing the order.

After Dispatch

Once shipped, the order cannot be cancelled from warehouse side.
You may refuse delivery at your doorstep.
For prepaid refused/RTO orders, refund is processed after warehouse receipt and inspection.

Refund Timeline

Prepaid orders cancelled before shipping are refunded within the usual payment gateway timeline.
Post-dispatch refused shipments are refunded after return and inspection.
Bank/payment gateway timelines may vary.

COD Orders

COD orders may be verified by call before dispatch.
Repeated COD refusal may lead to future COD restrictions.
Suspicious or unverifiable orders may be cancelled.

Returns After Delivery

Delivered orders fall under the Refund & Return Policy. Eligible cases include damaged, tampered, expired, wrong, missing, or authenticity-related products.